A podiatry practice in Northern Virginia was running the whole back office by hand. We took it one piece at a time — billing first, then the SOAP notes, and now their patient messaging — adding the next only once the one before it was holding up. That order was not a sales method. It is simply what worked, and it is how we have built everything since.
Patient messaging
Appointment reminders, confirmations and visit instructions by text and email, sent from a toll-free number registered to your practice, on the schedule you set.
Reminders, confirmations and reschedules that do not need a phone call
Replies land against your number and your account
STOP and HELP handled for you, and opt-outs kept for as long as we run the number
Every send and delivery recorded, so you can show what went out and when
Notes and paperwork
SOAP notes, referral letters, visit summaries and prior-authorisation packets, drafted from records you already keep, in your format, for a clinician to review and sign.
Drafted from the record rather than from a blank page
Your template and your phrasing, consistent across providers
A person reviews and signs every document
Nothing leaves the practice automatically
Billing and payments
Eligibility checked ahead of the visit, statements sent without anyone typing them, and payments matched back to the encounter they belong to.
Eligibility checked before the patient arrives, not at the desk
Statements that go out on their own schedule
Payments reconciled to the encounter instead of by eye
Exceptions surfaced when they happen rather than found at month end
Most practices start with whichever one is hurting most.
Tell us which part of the week you would most like back, and we will tell you honestly whether we can help.
Talk to us